I follow a lot of people in the WordPress community from my @themelab account, a number of whom run their own businesses based around WordPress. If you run a business on Twitter, there’s a good chance your clients and other (potential) customers follow you.
I can’t tell you how many times I’ve seen Twitter postings from people which essentially mock their customers. Here’s some of the common ones I see from the commercial themer crowd:
- Wow, this clueless customer of mine just posted a total newbie question on my support forum. Check it out! (screenshot link here)
- Haha, someone who used a pirated version of my theme just got hacked and now their entire blog is ruined. Too bad for them.
- This site just switched away from my awesome SEO-optimized theme and now it looks like total crap, say bye-bye to search rankings.
These are somewhat exaggerated examples but if you follow the same group of people I do, you’ll have a good idea of what I’m talking about already.
My point is, your customers read your Twitter stream, so it’s probably not a good idea to insult them (directly or indirectly) for doing something that was probably just an honest mistake.
I’ll admit I’m not a perfect angel about this, but I have been getting better about not posting all the newbie questions I get to Twitter. And trust me, I get a lot of those.
So remember, the next time someone asks you a dumb question, keep in mind that everyone starts out as a noob (that’s right, even you and me) so be patient and don’t be so quick to make fun of them on Twitter.
Even if a lot of your followers would find it amusing, the one person who won’t find it amusing is the one you’re making fun of. Think about it.